How can we help?
Search our help center or browse categories below to find answers.
Frequently Asked Questions
How do I track my order?
Open the Altin app, go to Orders, and tap on your active order to see real-time tracking.
How do I request a refund?
Contact our support team through the app or website with your order details.
How do I become a partner?
Visit our Partners page to learn about driver, restaurant, and merchant partnerships.
Is my payment information secure?
Yes, we use bank-level encryption to protect all your payment data.